| In the unlikelihood that something has to be returned, for whatever reason,
we do like to follow the procedures below to ensure a fair and reasonable relationship with all of our customers. We do like to be reasonable when it comes to your satisfaction. After all, we are here to make you exactly what you want. All returns will be considered on a case-by-case basis. We strive to ensure that your order leaves our hands in the best possible condition it can be. Any item that was Custom Made will incur a restocking fee of 10% of the original price. Items must be returned in their original state and in the condition they were sent in. Due to the costs involved, postage fees cannot be refunded, and the return postage costs will not be reimbursed. |
| Returns Policy |
| We thank you for visiting our site and hope that you enjoy viewing our collection. Leanne and Jennie |
| Return Instructions |
| To request for a return please send an email to us with the details within 3 days of receiving your parcel at whitelilyjewel@yahoo.com.au.
Once your return has been agreed, we request that the goods be returned to us within 7 days. Upon receiving your parcel White Lily Jewellery Design will exchange the item(s) or refund the purchase price. We will pay for the item to be returned to you, and will notify you via email once your return has been processed. |
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